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Response timeWe usually reply within one working day.

Please use the same email thread when adding information. Include your reference number so we can find your case.

Support hoursMonday–Friday, 9:00–18:00, Warsaw time.

You can send a message at any time. Messages received outside support hours are reviewed on the next working day.

FAQFind quick answers to common questions.

Track purchases and sales in Orders, update your details in Settings, or read the Returns and Complaints Policy.

Tips for faster helpInclude your order or listing ID and a clear description of the issue.

Tell us what happened, when it happened and what you expected. Never include your password, full card number or a one-time payment code.