01Scope and responsibility
This Policy applies to Accounts, Listings, bids, orders, messages, reviews, photographs, video, LiveCam sessions, reports, links and every other interaction with the Platform. Users are responsible for activity carried out through their Accounts and must comply with applicable law, the Platform Terms and, where applicable, the Seller Terms.
02Prohibited items and content
Users must not list, upload, promote, request or distribute:
- stolen, counterfeit, fraudulently altered or unlawfully obtained items;
- dangerous, recalled or non-compliant products, including products missing legally required traceability or safety information;
- items whose sale, import, export, possession or shipment is prohibited or restricted without the required authorisation;
- content that is illegal, fraudulent, defamatory, threatening, discriminatory, sexually exploitative or invasive of another person's privacy;
- personal data, confidential material, malware, phishing content, spam or deceptive links;
- anything that infringes copyright, trade marks, image rights or other third-party rights.
A Seller must check whether an item is subject to age, territory, licensing, transport, sanctions or product-safety restrictions before offering or shipping it.
03Authenticity and intellectual property
Users must describe provenance and condition honestly and must not remove, fabricate or misuse certificates, serial numbers, signatures, holograms or other authenticity indicators. AI assistance, automated checks or a LiveCam review must not be described as a certificate or guarantee unless Matchdays expressly issues a defined verification service under separate terms.
Photographs and descriptions must be created by the User or used with permission. References to clubs, athletes, leagues and brands must not falsely imply endorsement, affiliation or licensing.
04Fair transactions and auctions
Users must not:
- bid on their own Listing or arrange bids intended only to increase the price;
- coordinate sham purchases, false scarcity, fabricated interest or misleading price history;
- submit a bid or order without a genuine intention and ability to complete it;
- manipulate ratings, reviews, referrals, points, rankings, promotions or search results;
- use multiple Accounts or third parties to evade a restriction or obtain an unfair advantage;
- misrepresent trader status, identity, location, tax status or the identity of a transaction party.
05Payments, fraud and fee avoidance
Payment details must be authorised and accurate. Chargeback abuse, money laundering, use of proceeds of crime, account takeovers, false non-delivery claims and attempts to conceal the true transaction value are prohibited.
Users must not use messages, contact details, QR codes or altered Listings to move a transaction outside Matchdays in order to avoid disclosed Platform fees or safeguards. Matchdays may share relevant information with payment providers, carriers, competent authorities or affected parties where permitted or required by law.
06Platform and security restrictions
Without prior written permission, Users must not:
- probe, scan, bypass or exploit authentication, access controls, rate limits or security protections;
- introduce malicious code, interfere with availability or place an unreasonable load on the Platform;
- scrape, crawl, index or extract Platform data through automated means except as allowed by a published interface or applicable law;
- reverse engineer, copy or republish protected Platform software or datasets except where the law does not permit that restriction;
- use bots or automation to bid, buy, message, create Accounts, play games or claim benefits;
- access another person's Account, private data or non-public systems.
Good-faith security reports should be sent privately to info@matchdays.store and must not expose User data or disrupt the service unnecessarily.
07Communications, reviews and live conduct
Communications and reviews must relate to genuine Platform activity. Harassment, hate speech, threats, impersonation, doxxing, spam, manipulation and coercion are prohibited. Reviews must not be bought or exchanged for undisclosed benefits.
If live video or community rooms are launched, participants must not record or distribute another person's image, voice, documents or surroundings without an appropriate legal basis. Nudity, sexual content, violence, dangerous conduct and display of unrelated sensitive personal information are prohibited.
08Reporting illegal or unsafe activity
Suspected illegal content, counterfeit items, product-safety risks or intellectual-property infringements may be reported through Contact. The report should identify the exact Listing or content, explain the concern, include supporting evidence and contain accurate contact information unless the law permits an anonymous report.
Emergencies and immediate threats to life or safety should be reported directly to the appropriate emergency service or competent authority.
09Enforcement and appeals
Matchdays may investigate, preserve evidence, reduce visibility, remove content, restrict features, pause an operation or suspend an Account where reasonably necessary to address a suspected breach. The measure should be proportionate to the nature, severity, frequency and impact of the conduct.
Where required by law, the affected User will receive reasons and an opportunity to appeal. Manifestly unfounded reports or repeated misuse of reporting tools may themselves lead to restriction after an appropriate warning, unless immediate action is justified.